Effective 2026-08-07
Email help@fusion.tw from the address registered to your account with the subject “FUSION eSIM account deletion request.” To prevent impersonation, we will verify ownership using information already associated with the account.
If you can still sign in, you can also use Account → Account & Security → Delete account in the app.
After the seven-day recovery period, we delete or anonymize your name, email, login credentials, social-login identifiers, device login tokens, and eSIM installation identifiers linked to the account.
Order, payment, refund, and fraud-prevention records may be retained for accounting, tax, dispute-resolution, or legal obligations, generally for up to seven years. Retained records are not used for marketing.
You have seven days to cancel the request. Signing in during that period and choosing to keep the account cancels deletion. After deletion or anonymization is complete, the data cannot be restored.