Effective 2026-08-07
Email help@fusion.tw. Include your order number, destination, phone model, and a screenshot of the issue. Never send a password or full payment-card number.
Open the plan under My eSIMs after purchase. iOS and iPadOS 17.4 or later support one-tap installation; other devices can use the QR code or manual details. A QR code is normally single-use, so do not delete an installed eSIM.
Confirm that the eSIM, mobile data, and data roaming are enabled, and use the APN shown in the plan details. Toggle airplane mode or restart the device before trying again.
Stripe securely processes payments. If payment succeeded but the eSIM has not appeared, do not pay again; send the order number to support. Refund eligibility follows the Terms and the plan usage state.
Request account deletion from Account & Security in the app. If you uninstalled the app or cannot sign in, use the account-deletion page instead. You have seven days to sign in and cancel; afterward account data is deleted or anonymized.